Shipping policy

Velmonte Shipping Policy

ORDER PROCESSING

Please allow 24 hours for order processing, pending product availability and payment verification. Once an order has been placed, it cannot be modified or cancelled. Kindly confirm that all details are correct before completing checkout.
All orders are shipped directly from Dubai, UAE.
You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation within a few minutes, please check your spam or promotions folder.
In rare cases, items may become unavailable even after an order has been placed. If this happens, a refund will be issued to the original payment method. 
Please allow 5–10 business days for the refund to reflect on your statement.
All orders are reviewed by our security team and may be cancelled by Velmonte at any time if deemed necessary.

📌 Please note: Velmonte does not offer Cash on Delivery (COD). All orders must be paid online at the time of checkout.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

PRE-ORDER POLICY
Items marked as pre-order will ship once they arrive at our warehouse. All pre-order payments are collected at checkout. Once your order has been placed, it cannot be cancelled or modified.
For any inquiries, please reach out to velmonte100@gmail.com.

SHIPPING METHODS
* UAE / Pakistan Orders: Complimentary 2–4 business day standard shipping within the UAE.
* International Orders: Velmonte offers worldwide shipping. Duties, taxes, and fees depend on your country’s regulations. For specific questions, please email us at velmonte100@gmail.com.

All international orders are shipped via trusted express couriers (DHL Express/UPS/Aramex). Please note, shipping times are estimates and do not include the 24-hour processing window.
📌 Important: We do not provide Cash on Delivery (COD) for UAE or international orders. All payments are processed online through secure methods at checkout.

📦 SHIPPING TIMELINE SUMMARY
Region    Estimated Delivery Time
UAE / Pakistan    4-5 business days
GCC (Saudi, Oman, Qatar, Kuwait, Bahrain)    4–7 business days
Rest of Middle East    5–8 business days
Europe & UK    6–9 business days
North America (USA & Canada)    7–10 business days
Rest of the World    7–12 business days
Note: Timelines may vary due to customs clearance and local courier delays.

CUSTOMER SERVICE
Our customer care team is here to assist you:
📧 Email: velmonte100@gmail.com
📞 WhatsApp: ‪+971 52 125 4310‬
⏰ Hours: Monday – Saturday | 11:30 AM – 7:00 PM (Gulf Standard Time)

LOST PACKAGES
Once a courier confirms proof of delivery, Velmonte is not responsible for lost, damaged, or stolen packages. All risks are assumed by the courier after delivery confirmation.

FINAL SALE ITEMS
During sales or promotional periods, all sales are final. Velmonte reserves the right to extend, modify, or discontinue promotions without prior notice. No price adjustments will be made for purchases made before markdowns.